Yes! We ship worldwide with different shipping rates depending on where you are located.
|For orders under $200CAD before tax||Flat rate of $15CAD|
|For orders over $200CAD before tax||Free shipping!|
|Within Continental US|
|For orders under $200CAD before tax||Flat rate of $25CAD|
|For orders $200CAD to $300CAD before tax||Flat rate of $35CAD|
|For orders over $300CAD before tax||Free shipping!|
|Outside Canada or Continental US||Contact us for rates|
We ship glass that is maximum size of 12" by 12" or 1 square foot. We are currently in the process of listing all of our glass online as we do have a large selection of Kokomo, Wissmach, Spectrum, Oceanside, Youghiogheny, Uroboros and Van Gogh, as well as architectural glass. You can always contact us for any questions about glass at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for a damaged item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Refund for items
If you ordered an item that you want to return that has no damage or issue, you can return it at your cost and will receive a refund, minus a restocking fee of 15% of the item's cost.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds for Items
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We have a full schedule of stained glass, fused glass and specialty classes and workshops. We limit classes to a maximum of 4 people at this time. You can find our current stained glass classes here and our fused glass classes here.